Shipping & Return Policy

Shipping is Free!

 

We offer Free Shipping on all orders to worldwide. There are no minimums to purchase. You can purchase as little as one painting or as many as you like. We ship your order out by Express DHL, EMS, FedEx or UPS. We always choose the fastest courier company to ensure your order reaches you as soon as possible.

 

Return Policy

 

If for any reason, you are not completely satisfied with your purchase (must be accompanied by photos that clearly shows the problem with the item received), you may return your items to us. All we ask is that you send the items back to us in the original packaging.

 

For all returns, please Email us and submit a return request to Our Customer Service within 7 days of receiving your order. It is fast and convenient! With only four easy steps:

 

Step 1: Email us and tell us the basic information of your order, including date of your purchase, what you bought and amount you paid. Tell us what you want us to help, return or replace etc.

 

Step 2: Our service staff will contact you within 24 hours to discuss the return details. This will include where to return and other details of return/replacement.

 

Step 3: Retain all documents and keep the items as possible as you can in its original condition, send them all back to us. MuseumArtPaintings.com's Quality Control staffs will inspect the return items when we receive it. We will timely inform you the status of how we handling the issue.

 

Step 4: In the unlikely case that we cannot improve it to your satisfaction, we will refund you minus our actual shipping cost. We do ask however that the revisions you request not conflict with the original direction that you gave our artists. You may ask for revisions until the painting meets your expectations. Refund or replacement will be arranged within 2-3 days once items received.

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